Returns & Refund Policy
Last updated: 12/22/2025
Helm Cards is committed to delivering high-quality boating reference products. Please review our Returns & Refund Policy carefully before placing an order.
Presale Orders
Many Helm Cards products are offered as presale items.
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Payment is collected at checkout
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Presale items are not shipped immediately
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Estimated shipping timelines are provided on the website and may change due to production or fulfillment factors
All presale sales are final once production has begun.
Refunds for presale orders may be considered only at Helm Cards’ discretion and only prior to production or fulfillment.
Standard Returns
Because Helm Cards are physical, custom-produced reference products:
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We do not accept returns for change of mind
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We do not accept returns for normal wear or use
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We do not accept returns on discounted, reseller, wholesale, or bulk orders
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Damaged or Defective Items
If your order arrives damaged or defective, please contact us within a reasonable timeframe after delivery.
To be eligible for review, you must provide:
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Your order number
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A description of the issue
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Clear photos of the damaged or defective item
If approved, Helm Cards may offer a replacement or refund at our discretion.
Reseller, Wholesale & Bulk Orders
Reseller, wholesale, and bulk purchases are subject to separate terms and may not be eligible for returns or refunds except in cases of confirmed defects or fulfillment errors.
Refund Processing
Approved refunds, if any, will be issued to the original payment method. Processing times may vary depending on your payment provider.
Contact Us
If you have questions about this policy or need assistance with an order, please contact us at: